![]() ![]() ![]() So it can troubleshoot any new Outlook problems. ![]() Each time you run the Microsoft Office 365 Support and Recovery Assistant, it automatically updates to the newest version. Such as verifying users credentials, licenses, updates to Outlook clients and whether Outlook servers are reachable.ĭepending on the results of the test, Office 365 Support and Recovery Assistant will offer to automatically fix the problems you are having or it will provide you with instructions on recommended solutions for your issues.Īll the diagnostic results from running the Office 365 Support and Recovery Assistant are saved in a log file for users to share with their support engineers and or Outlook admin, for further investigation. Reported problems are linked to public-facing documentation (usually a Microsoft Knowledge Base article) for possible fixes. You will need to download the application to your local computer, sign in with your home, work, or school account and select the issue you want help with. The Microsoft Support and Recovery Assistant (SaRA) uses advanced diagnostics to report known problems and details about your Microsoft Outlook configuration. The Office 365 Support and Recovery Assistant, performs a series of diagnostics tests to identify the root cause of the issues occurring. The Microsoft Support and Recovery Assistant can help you automatically diagnose and fix a range of Outlook problems. The Microsoft Office 365 Support and Recovery Assistant helps users troubleshoot and fix their account and or profile related Outlook issues. Additional resources: Office 365 Support Corner: These videos are created by Microsoft 365 support engineers to help you learn more about Microsoft 365, and are focused on support trends and top how-to questions and issues. The Office Uninstall scenario removes any version of Office from a device. Back in June, Microsoft released the first look public beta of the Office 365 Support and Recovery Assistant. Microsoft Support and Recovery Assistant (SaRA) is a desktop client that enables Microsoft customers to troubleshoot and diagnose their issues. For more information and to install the tool, see: About the Microsoft Support and Recovery Assistant. ![]()
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